Privacy Policy

1. Introduction

HomeSync ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gethomesync.co.uk or use our smart home installation services.

We are based in Manchester, United Kingdom, and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide

When you request a free assessment through our contact form, we collect:

• Name – to address you personally
• Email address – to respond to your enquiry
• Phone number (optional) – to contact you if preferred
• Postcode – to confirm you're within our service area
• Project details – information about your smart home requirements

2.2 Information Collected During Services

When we provide installation services at your property, we may need:

• Your home address
• WiFi network credentials (for device setup only)
• Details of your existing smart home devices
• Property layout information relevant to installation

2.3 Information We Do Not Collect

Our website does not use cookies for tracking purposes. We do not use analytics services such as Google Analytics. We do not track your browsing behaviour or create user profiles.

3. How We Use Your Information

We use the information we collect to:

• Respond to your assessment request within 24 hours
• Provide quotes for our services
• Schedule and perform smart home installations
• Configure your smart home devices
• Provide ongoing support and maintenance
• Send service-related communications

We will never sell your personal information to third parties or use it for marketing purposes without your explicit consent.

4. How We Share Your Information

4.1 Form Submission Service

Our contact form uses Web3Forms, a third-party service that securely transmits your form submission to our email. Web3Forms processes your data solely for the purpose of delivering your message to us. You can review their privacy policy at web3forms.com/privacy.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure transmission of form data via HTTPS
• Limited access to personal information on a need-to-know basis
• Secure deletion of WiFi credentials after installation completion
• Regular review of our data handling practices

WiFi Credentials: Any WiFi passwords shared during installation are used solely for device configuration and are not stored after your installation is complete.

6. Data Retention

We retain your personal data for the following periods:

• Enquiry data: 12 months from last contact if no service is booked
• Customer records: 6 years from the completion of services (for legal and tax purposes)
• WiFi credentials: Deleted immediately upon completion of installation

You may request deletion of your data at any time, subject to our legal obligations.

7. Your Rights Under UK GDPR

Under UK data protection law, you have the right to:

• Access – Request a copy of the personal data we hold about you
• Rectification – Request correction of inaccurate or incomplete data
• Erasure – Request deletion of your personal data ("right to be forgotten")
• Restriction – Request that we limit how we use your data
• Portability – Request your data in a machine-readable format
• Objection – Object to processing of your data for certain purposes

To exercise any of these rights, please contact us at info@gethomesync.co.uk. We will respond to your request within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites (such as device manufacturers). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

12. Supervisory Authority

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):