Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the HomeSync website and our smart home installation services. By using our website or engaging our services, you agree to be bound by these Terms.

HomeSync is a smart home installation business based in Manchester, United Kingdom. We specialise in Apple Home (HomeKit) integration, including Homebridge and Home Assistant solutions.

2. Services

2.1 What We Offer

HomeSync provides the following services:

• Smart Home Consultation – Free assessment of your property and requirements
• Device Installation – Professional installation of smart home devices
• System Integration – Integration of devices with Apple Home via Homebridge or Home Assistant
• Security Solutions – Smart locks, cameras, and sensor installation
• Training – Walkthrough of your smart home setup and automation configuration
• Ongoing Support – Maintenance and technical assistance

2.2 Service Area

We provide services in Manchester and Greater Manchester, including Salford, Stockport, Trafford, Bolton, Bury, Oldham, Rochdale, Tameside, and Wigan. Services outside this area may be available upon request and may incur additional travel charges.

2.3 What We Do Not Provide

HomeSync does not provide:

• Electrical work that requires Building Regulations notification (see Section 7)
• Structural modifications to your property
• Plumbing or gas work
• Network infrastructure installation beyond basic router configuration
• Warranty or repairs for third-party devices

3. Quotations and Pricing

3.1 Free Assessment

We offer a free, no-obligation assessment of your smart home requirements. There is no charge for this initial consultation within our service area.

3.2 Written Quotes

Following your assessment, we will provide a written quote detailing the scope of work, materials, and total cost. Quotes are valid for 30 days from the date of issue unless otherwise stated.

3.3 Price Changes

The quoted price is fixed once accepted, except where:

• You request additional work beyond the original scope
• Unforeseen complications are discovered during installation
• Device availability changes require alternative products

Any changes will be discussed and agreed with you before additional charges are incurred.

4. Payment Terms

4.1 Deposit

For installations exceeding £500, a 30% deposit may be required upon acceptance of the quote to secure your booking and order materials.

4.2 Balance Payment

The remaining balance is due upon completion of the installation and your satisfaction with the work. Payment can be made by bank transfer, card, or cash.

4.3 Support Packages

Ongoing support packages are billed monthly or annually in advance, as agreed at the time of purchase.

5. Booking and Cancellation

5.1 Scheduling

Installation dates are scheduled by mutual agreement. We aim to provide quote turnaround within 24 hours and schedule installations at your earliest convenience.

5.2 Cancellation by You

You may cancel or reschedule your appointment with at least 48 hours' notice at no charge. Cancellations with less than 48 hours' notice may be subject to a cancellation fee of up to £50 to cover preparation time and lost opportunity.

5.3 Cancellation by Us

In the unlikely event we need to cancel or reschedule your appointment, we will provide as much notice as possible and offer an alternative date. Any deposit paid will be refunded in full if we are unable to provide an alternative date that suits you.

5.4 Cooling-Off Period

Under the Consumer Contracts Regulations 2013, you have the right to cancel a contract within 14 days of acceptance without giving any reason. This right does not apply if the service has already been fully performed with your prior express consent.

6. Your Responsibilities

To ensure we can complete your installation successfully, you agree to:

• Provide accurate information about your property and requirements
• Ensure suitable access to the property at the agreed time
• Provide WiFi network access for device configuration
• Ensure power is available to relevant areas
• Clear the work area of personal items and valuables
• Inform us of any property issues that may affect installation (e.g., thick walls, limited WiFi coverage)
• Have an adult (18+) present during the installation

7. Electrical Work and Compliance

7.1 Non-Notifiable Work

Most smart home installations involve "plug-and-play" devices that do not require electrical certification. This includes:

• Smart plugs and switches
• Smart bulbs and light strips
• Wireless sensors and cameras
• Smart speakers and displays
• Battery-powered devices

7.2 Notifiable Work

Certain electrical work requires notification to Building Control under Part P of the Building Regulations. This includes:

• Installation of new electrical circuits
• Electrical work in bathrooms (other than like-for-like replacement)
• Work in kitchens involving new circuits
• Modifications to the consumer unit (fuse box)

HomeSync does not perform notifiable electrical work. If your project requires such work, we will recommend a qualified, registered electrician.

8. Warranties and Guarantees

8.1 Workmanship Guarantee

We guarantee our installation workmanship for 12 months from completion. If any issue arises from our installation work within this period, we will rectify it at no additional cost.

8.2 Device Warranties

Smart home devices are covered by their manufacturers' warranties. We can assist you in making warranty claims, but we are not responsible for device defects or failures beyond our installation work.

8.3 Software and Updates

Homebridge, Home Assistant, and device firmware are regularly updated by their developers. We configure your system to the best of our ability at the time of installation. Future updates may occasionally affect compatibility, which is not covered by our workmanship guarantee but may be addressed under a support package.

8.4 Satisfaction Guarantee

Your satisfaction is important to us. If you are not happy with any aspect of our work, please let us know immediately so we can address your concerns.

9. Limitation of Liability

9.1 General

Our total liability for any claim arising from our services is limited to the amount you paid for those services.

9.2 Exclusions

We are not liable for:

• Damage caused by device malfunction or manufacturer defects
• Loss arising from internet or WiFi outages
• Incompatibility introduced by third-party software updates
• Pre-existing issues with your property or electrical system
• Loss of data or configurations caused by factors outside our control
• Any indirect, consequential, or special damages

9.3 Consumer Rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015. You are entitled to services performed with reasonable care and skill, within a reasonable time, and at a reasonable price (if not agreed in advance).

10. Insurance

HomeSync maintains appropriate public liability and professional indemnity insurance for the services we provide. Details of our insurance coverage are available upon request.

11. Intellectual Property

All content on the HomeSync website, including text, graphics, logos, and images, is our property or used under licence. You may not reproduce, distribute, or create derivative works without our written permission.

Custom automations and configurations created for your smart home become your property upon full payment.

12. Website Use

12.1 Accuracy

We strive to keep information on our website accurate and up to date. However, we do not guarantee the completeness or accuracy of device compatibility information, pricing estimates, or other content. The Estimator tool provides indicative pricing only; actual costs may vary.

12.2 Availability

We do not guarantee that our website will be available at all times. We may suspend or withdraw the website for maintenance or updates without notice.

13. Third-Party Devices and Services

Our services involve integration with devices and platforms from third-party manufacturers (e.g., Apple, Philips, Ring, Google). We are not affiliated with these companies and are not responsible for:

• Changes to their products, services, or APIs
• Discontinuation of products or features
• Their privacy practices or terms of service

14. Dispute Resolution

If you have a complaint about our services, please contact us at info@gethomesync.co.uk. We will acknowledge your complaint within 3 business days and aim to resolve it within 14 days.

If we cannot resolve the dispute, you may refer the matter to an Alternative Dispute Resolution (ADR) provider or the courts of England and Wales.

15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated date. Continued use of our website or services after changes constitutes acceptance of the revised Terms.

17. Contact Us

If you have any questions about these Terms, please contact us: